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How One Restaurant Rebounded After Opening on the First Day of COVID Lockdowns

How One Restaurant Rebounded After Opening on the First Day of COVID Lockdowns



When Jaime Ortiz was opening his newest restaurant, Toro Cantina in Albany, NY, he already had a lot of past experience to draw from. Having opened 12 restaurants prior, Ortiz, who currently also owns a high-end steakhouse with a banquet hall and a stand within a food hall, went all-in on menu development and staff training for his 11,000 square foot restaurant. “We were doing friends and family dinners, mock trials, servers serving each other and role-playing, R&D in the kitchen. We were spending a lot of money on training. Probably the most intense training program I’ve ever been a part of,” says Ortiz.



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